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PoliceAugust 11, 2026
New Orleans To Replace Some 911 Calls With AI
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The powers that be say that AI will not replace humans. They lied. Subsequently, some of the most dire moments of real-time assistance will be taken over by artificial intelligence. What could go wrong?
New Orleans is the first major city to replace some 911 dispatchers with AI.
🇺🇸 New Orleans is now letting a chatbot answer 911, and the dispatchers are losing it.
Since late July, an AI decides which emergency calls reach a human and which the bot handles alone.
Officials swear it's limited and that nobody's being replaced. The people who've worked… pic.twitter.com/Jq4bNch6x5
— Mario Nawfal (@MarioNawfal) August 9, 2026
Per the New York Post:
New Orleans has become the first city in the US to use artificial intelligence to answer emergency 911 calls — but critics warn it could have deadly consequences.
The Orleans Parish Communication District — which gets over a thousand emergency dials a day, in what is among the highest volume of calls in the country — is routing the 911 calls to an AI agent that decides which ones get bumped to human dispatchers and which get handled by the bot itself, according to the Shreveport Times.
Call me crazy, but is there a reason the city can’t just hire more human dispatchers?
The city first tested this on its 311 system.
The triage bot analyzes calls to prioritize which emergencies should be handled by humans, while it handles repeat calls or low-priority ones to avoid inundating dispatchers, the Times explained.
“You have scenarios where the person can’t speak well [or have strong accents] — or if they’re in a domestic situation and they pretend to call for pizza or something — you have to be able to determine how someone feels or pick up on what they aren’t saying,” said Boxy, who had a picture of himself in a first responder uniform in his profile.
Remember that 911 pizza call?
- YouTube www.youtube.com
Do you think an AI bot would be able to handle that type of call? Maybe not.
Here is an example of the AI dispatcher responding. Fast forward 2.5 minutes.
- YouTube www.youtube.com
Yeah, that seems like too slow a response for an emergency, if you ask me. But what do you think? Is this a genius way to prioritize higher-stakes calls, or do you believe things will not go as well as originally thought?
- YouTube www.youtube.com
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