If you’re United Airlines, all you wanted for Christmas was a better PR rep and a good team of lawyers (see B-List Actor John Cho Tweets About United Airlines Debacle… Blames Trump?! and Woman Forcibly Removed from Plane Violated Airline’s Safety Policy…). But for now their flight attendants just tell you to turn off your electronics so you won’t take pictures of their unfriendly ways.
The most recent display of their failings was leveled at a teacher/lawyer. She claims she was kicked from her first-class seat by United Airlines. The reasons are muckier than Amy Schumer’s humor.
In what would amount to a display of preferential treatment, a woman claimed United Airlines gave her pre-purchased first class seat to U.S. Rep. Sheila Jackson Lee.
“It was just so completely humiliating,” Simon said of the whole experience.
United has a different version of events, claiming Simon had cancelled her flight.
“After thoroughly examining our electronic records, we found that upon receiving a notification that Flight 788 was delayed due to weather, the customer appears to have canceled her flight from Houston to Washington, D.C. within the United mobile app,” the airline said in a statement, according to The Chronicle.
Simon denied that account, “It’s just impossible to suspend disbelief and swallow that story that I cancelled my flight.”
Her full account below is compelling. She’s either being truthful or is an A-list liar who deserves a Emmy for social media acting. Either way, things don’t look good for the company of flying irony.
Not to belabor this, but here's my story with my TSA/Global Entry/Gold Elite boarding pass status and "X's" name in the…
The Texas Democrat said in a statement, “I asked for nothing exceptional or out of the ordinary and received nothing exceptional or out of the ordinary.”
“Since this was not any fault of mine, the way the individual continued to act appeared to be, upon reflection, because I was an African-American woman,” Jackson Lee said.
The airline said they apologized. The teacher said they didn’t. Daily Wire wrote an article on the matter. United Airlines got their daisy-print panties in a wad over the piece.
United Airlines has reportedly apologized to a woman who accused the airline of giving a Democratic congresswoman her first-class seat, offering her a $500 travel voucher as well.
Sort of weird, since the airline said it didn’t do anything wrong and claimed the woman canceled her own ticket, which made the first-class seat unoccupied and available.
Sure. But perhaps United just wanted to patch up the mistake and not be completely shitty. Still, some questions arise. Questions for which Daily Wire needed answering:
So we asked King what it means that the flyer “appears to have canceled her flight from Houston to Washington, D.C.”
“The reservation was cancelled via the United app,” King replied. No more “appears” to have canceled.
So we asked, “Then why did you say it ‘appears to have been canceled’ and not it was canceled? Also, can you send whatever proof you have that it was canceled?”
Said King: “Unfortunately I can’t send that.”
Huh. So, United has proof that Simon canceled her flight via the United app, but can’t release it.
That seems suspicious, no? If you have proof the customer is lying, and thus dragging you through the mud, wouldn’t you be eager to prove you didn’t screw her for a Democrat Congresswoman?
Which leads us to believe maybe United isn’t being entirely forthcoming with the truth.
Advice to airline companies: despite the marvels of flight, you’re still cramming members of the public into a steel tube. Making them breathe recycled air, usually contaminated with germs. Chilling the heart of anyone with an iota of OCD. A lot of these people are tired. Some have been groped by creepers at TSA. A few are destined to lose their baggage. Or minds. So perhaps it would be wise not to bump their seat for a politician. Who works at the behest of the American people. Agreed?