Lowes just found how tedious it is to be between a rock and a hard place.
In Virginia, Marcus Bradley, a black delivery driver, was called off a delivery because the customer he was to deliver to had requested a whites only delivery team. Lowes, following the model “The customer is always right,” called Bradley and his delivery partner, Alex Brooks (who is white) back to the store.
“I was embarrassed because I got the phone call,” Brooks said. “I think that’s kind of how he [Bradley] felt, too. Marcus was more shocked at Lowe’s doing this. He couldn’t believe that the place he worked at would go along with this woman’s wishes.”
So here we have an actual example of real racism, but we also have an example of a business trying to make money and give the customer what she wanted. Who wins this one?
Brooks, who is white, added, “The weekend before this delivery, everybody told us that this woman in the store wouldn’t deal with any of the black customer service representatives or salesmen. She said she didn’t want any black delivery drivers, so they knew beforehand.”
Okay, the female customer was clearly a racist and actively discriminated against black employees, and insisted to Lowes management that her purchased product be delivered by whites only. Is it okay to discriminate? No. Does this woman sound like someone you want on a booze cruise? No. Did the racist woman walk out of the store and take her money to a whites only business? Uh…no. Is it Lowes responsibility to “set her mind right” and teach her about race relations or common manners? Uh…no. What is Lowes’ main job? To sell its products to customers. Scumbags.
Is it okay for Lowes to discriminate against its customers? Hmmm…
Lowes management weighed their options. Sell a product to a racist…or discriminate against the racist and don’t sell a product to the racist, who will buy the product elsewhere, while she still remains a racist. Say that five times fast.
Again, we’re not condoning racism here. Okay? Okay. Some people really are racists. Some people really are sexists. And some people are just plain jerks. Does the racist woman have a right to be a racist on her own property and decide who comes on it and who doesn’t? If you answered, NO you might be missing the forest for the trees.
We’re not condoning racism! Okay? Okay. But we are asking an important question about rights and responsibilities. Lowes sold a product to a racist. A black delivery man had his feelings hurt because his company chose to make a profit over his feelings. A profit, which by the way, helps pay his salary, but you’re not supposed to think about that. FOCUS ON THE RACIST.
What if the woman had been black, and asked for only black people to deliver to her property? Or what if she asked for just women to deliver to her? What if she asked for non-Christians to deliver to her? Would it have made news if she’d asked that people with red hair be banned from delivering to her? Or if she asked for delivery men under a certain age? Or under certain weight?
Just because someone is a racist jerk doesn’t mean he/she can’t decide who is welcome on their property and who is unwelcome on their property. Jerks have rights, too.
Bradley, the black driver turned away from the racist home, still got paid his full days wage, by the way. But Lowes, not surprisingly, caved to pressure and fired the managers involved in fulfilling their racist customer’s wishes.
Lowes, never stop improving…how you handle this stuff.